Friday, April 8, 2011

The Most Honest Man I Hope You Never Meet: RealTechs

I have a Gateway that decided it really wanted to piss me off and up and died on me about 1 1/2 years ago. I was so ticked, I decided to stuff it in a closet and bought a netbook (Asus Eee PC, pink, love it!).
I'm trying to practice forgiveness and so decided to forgive that little electronic bastard. I retrieved it from the closet and decided to take it to the hospital (computer repair service for those readers who take things too literally).
My first option was this little hut of a shop that, peering through the window on the day I happened by, stopped, and was relieved it was closed because it was dark and grimy and littered with papers and computers.
I started having second thoughts about reviving my Gateway. In my mind, I pictured the owner who surely wore a ripped t-shirt stained with ink and a beard crusted with doughnut crumbs.
I know so little about computers, and, given the public perception of computer technicians (lanky geeks who had posters of Pam Anderson on their walls and for them, WOW (World of Warcraft) is not a game; it's a lifestyle) -  I was: A) Afraid I'd be ripped off and B) Afraid all my bikini pictures would be taken off my laptop and traded around the WOW world.

So, I put the Gateway back in the closet (gentler this time) and decided I just wasn't ready.
And then, serendipity.
I happened to drive by a sign that said "RealTechs." It was close to my home and I thought I'd call - why not?
I spoke with a courteous man over the phone and did not detect any WOW rifle sound effects in the background.  I threw caution to the wind and drove the Gateway to a stone farm house off of 309 in Montgomeryville.
As soon as I walked in, I was relieved.
The office was bright and clean and uncluttered.
The man I'd spoken to was dressed professionally but relaxed, reminding more of a highschool baseball coach than a computer geek.
And his name was Asa. Given that I'm a fiction writer, I'm always on the lookout for cool names and instantly tucked that name in the mental notebook.
Anyway.
I left the Gateway with Asa and he called a few hours later.
The motherboard was shot.
It should be called the MotherFker Board.
Now.
Here is the thing. The AMAZING thing: Asa told me there was a Gateway available on eBay and RealTechs could transfer the insides of my computer into the used computer.
My other option was rebuilding the motherboard which would be extremely costly.
"How much would it cost for the labor to transfer the innards to the used computer?" I asked.
"We'd do it for free."
I almost dropped the bag of groceries I was carrying into the house.
"Free?"
"Yes, well, it would only take a few minutes to transfer it over, so it wouldn't be right to charge you."
So.
Let me get this straight: The office was clean and bright. Asa was professional and didn't have a beard covered with food crumbs, and now he was telling me he'd make the switch for free because it was the honest thing to do?
Wow. And I don't mean World of WarCraft, I mean: In this day and age to find a business that values the customer over the customers money? WOW.
I hope you have a problem free computer life and never have to meet Asa, but if your computer suddenly acts like a drunk that's just been cut off by the bartender, please, please, send a message to those big box stores, send a message to businesses that only care about your money, and send a message to Asa and those like him who value the customer and honesty, and take your computer to RealTechs.
RealTechs - 577 Bethlehem Pike
Montgomeryville, Pa 18936
Phone: 215 - 853-8501
website: http://www.realtechs.net/